At Star Design UK, we use a dedicated network of shipping companies to take care of our customer's deliveries in professional and timely manner, to insure a reliable delivery services of goods in fast and perfect condition. Customer care is been always number one priority for us, choosing the best third party delivery services, insuring prevention of goods damage, best lead time delivery, reliability and the cheapest shipping cost to save our customers as much money as possible for each order they place with us.
Item From Stock :
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Once your order has been placed with Star Design UK we will send you a confirmation email. The delivery lead time for product in stock is 3 to 5 working days, but sometimes can take up to 10 days to arrive.
Once your order is booked for delivery with a courier, we will send you an email to inform you that your order has been picked up by the courier company and we let you know what is the expected day of delivery. On the delivery day, the courier driver may call you an hour before delivery to confirm with you if the time is suitable or not, if you have any difficulties to receiving your delivery at any particular day, please call our warehouse manager directly on 07572257709 or email us contact@stardesignuk.com, Also you can contact us by filling our Contact Form on Contact us Page and we will contact the courier company and re-arrange a suitable delivery day for you. Please Note that in some cases additional charges may apply for a second delivery service, this charges are set by the courier companies not us, please make sure someone is available at your property to receive the goods upon delivery and save time and money.
Custom Orders / Order To make :
If the product you are ordering is a Custom order or Order to make item, Once you place your on our website, we forward the details of your order to the manufacturer with our payment and once the production of your order started, your order can not be cancelled.Custom orders are made with a specific dimensions and colours and modified according to each customer request and preferences, thast's why once we pay the manufacturer to produce these customized items, customers can not cancel once the production started and customers must accept responsability of placing ordsers for the persolised and customized customised items
Made-to-Order items cannot be returned or exchanged once the production at the fatory started.
Lead times for this item is between 12 and 16 weeks are standard as manufacturers do not, in general, hold stock of these pieces. This is due to the customisation of the item (e.g. fabrics, surface finishes) and the fact that most of our products are hand finished to order.
Please note that this lead time is an estimation and can not be considered binding nor as guaranteed turnaround time and may vary due to factors beyond our control, including delays in production, shipping and/or other third-party logistics.
Broken Items or items with a manufacturing defect can always be returned for a full refund.
Important NOTICE: - In the case of larger items such as our Large Marble tulip tables 2 meters and three seater sofas, we always recommend 2 people are present to receive delivery. It is important you check the goods on arrival wherever possible. if goods arrived damaged, customers must refuse accepting any damaged goods.
Cancellations / Returns / Refunds /
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You may cancel your order with us up to the end of the seventh day from the date your order was placed, providing your order has not already been sent. To cancel your order you must notify us in writing to contact@stardesignuk.com. A full refund will be given. Orders that are not in stock are put into production with our manufacturer within 7 days of your order. Once the order is in production the order cannot be cancelled.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
We are here to help our customers and provide a caring and professional customer services and advise. Our friendly dedicated team members are always helpful and will do every possible effort to provide the best customer service and help sort any issues by giving our customers the first and the highest priority.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
(( You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.))
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please call us on 07572257709 or email us : contact@stardesignuk.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.